Effective date: October 27, 2026

These Terms of Service describe the terms for shopping through the Auto Sound Systems Inc. website. Please review the product description, these terms, and your order details before purchasing. Separate written terms may apply to in-store installation, repairs, financing, or lease-to-own services.

Online returns: 30 days, by mail, for store credit

Eligible online merchandise may be returned for STORE CREDIT ONLY. Products must be unopened, and the return must be RECEIVED by our store within 30 days after delivery to you. This is a store-credit return policy, not a money-back guarantee.

ONLINE RETURNS MUST BE MAILED BACK. We do not accept in-store drop-offs or in-store returns of website purchases. Shipping a return on day 30 does not meet the deadline if it arrives after the 30-day period. Allow enough time for transit.

• Condition: products must be unopened, unused, and uninstalled, with original packaging, factory seals intact where provided, and all included parts and materials. Opened, installed, used, modified, or customer-damaged items are not eligible for this voluntary return program.
• Proof of purchase: include your order number and receipt or order confirmation, or other verifiable proof of purchase. We must be able to match the item to a website order.
• Scope: these conditions apply to online merchandise, including online sale or clearance merchandise, dash kits, wiring harnesses, and other accessories. An item identified as “as is” does not receive an additional store warranty; any return must still satisfy these conditions.
• Credit: after the return is received and its eligibility is verified, we issue store credit for the eligible returned merchandise at the amount paid, accounting for discounts and deducting the $10 restocking fee for each returned product. Ordinary voluntary returns do not receive cash or a refund to the original payment method.
• Shipping and fees: you arrange and pay for return shipping. Original shipping charges are not included in the store credit. A $10 restocking fee applies to each returned product (each unit), and is deducted from the store credit. This fee applies to voluntary returns under this program; it is not deducted from refunds or other remedies where prohibited by law. Different obligations may apply to an incorrect, defective, or damaged shipment, or where required by law.

Before mailing, email autosoundsystemsinc@gmail.com with your order number and the items you wish to return, or call 585-325-5060. Pack the unopened merchandise securely in a shipping carton and include your order information. We recommend a tracked shipping service and keeping the delivery receipt.

Mail online returns to:
Auto Sound Systems Inc. — Online Returns
690 East Main Street
Rochester, NY 14605

In-store purchases and installed equipment

In-store sales are final. We do not offer voluntary returns, exchanges, or refunds for nondefective merchandise purchased in the store, including dash kits and wiring harnesses. The online 30-day store-credit program does not apply to in-store purchases or installed equipment, and it does not create a right to return completed installation work.

Defects, incorrect items, and legal rights

The unopened condition, 30-day deadline, mail-only requirement, store-credit limitation, restocking fee, and final-sale policy do not exclude remedies required by law for defective, misdescribed, incorrectly supplied, or undelivered goods, or cancel any applicable warranty rights. If an item arrives damaged or appears incorrect or defective, contact us promptly with your order information and a description of the issue. Retain the product and packaging while we review the matter. Do not mail products to a manufacturer without its return instructions.

Any refund required by law will be provided in the form and within the time required by law. A written copy of this return and refund policy is available on request.

Cancellations

Cancellations: contact us immediately if you need to change or cancel an order. A request does not guarantee cancellation, and we may be unable to stop an order already being processed, specially ordered, prepared, or shipped. This does not limit cancellation or refund rights required by law, including applicable rights when shipment is delayed. If we cancel an order that cannot be fulfilled, amounts collected for the canceled portion will be refunded.

Product compatibility and installation

Vehicle compatibility can depend on year, make, model, trim, factory audio system, existing modifications, and the features you want to retain. A matching vehicle name alone does not confirm fit or compatibility. Supply accurate details when requesting help and check the manufacturer’s application information for the exact part.

Installation kits, filters, wiring harnesses, adapters, and other materials may be additional charges unless the product or written quote expressly includes them. Engine-noise diagnosis or removal is not included in standard installation pricing. A merchandise purchase does not include installation unless the listing specifically states otherwise.

Service work is by appointment only. Vehicle inspection, installation authorization, additional charges, and any in-store service warranty are addressed in the separate service order. Buying a product online does not itself authorize us to perform repairs, operate your vehicle, or impose a mechanic’s lien.

Manufacturer warranties and online purchases

Manufacturer warranty coverage is governed by the written terms for the particular product, including eligibility, duration, exclusions, and the available remedy. Contact us before purchase to request the applicable manufacturer’s written warranty information. A manufacturer’s repair or replacement process is separate from a voluntary retail return.

Online merchandise purchases do not include a separate Auto Sound installation or labor warranty. Any warranty for installation performed at our store is stated in the applicable in-store service agreement; these website terms do not extend that coverage to merchandise-only purchases or work performed elsewhere. We do not offer a labor warranty on customer-supplied equipment.

Warranty return shipping to the manufacturer is not included in our merchandise price, except where applicable law or the relevant written warranty requires otherwise. Removal, reinstallation, diagnostic work, and other labor are not included in a merchandise-only purchase unless expressly agreed in writing. Nothing here disclaims a warranty or other protection that cannot lawfully be excluded.

Prices, availability, and order information

Prices and availability may change before an order is accepted. Applicable shipping charges and taxes are shown during checkout. In-store specials and installation packages may have pickup, scheduling, or other conditions stated on their listings. A product shown as special order may require confirmation of availability and timing.

We may correct an error in a listing or contact you about an unavailable item, incorrect price, or material order discrepancy. We will not substitute a different product or charge an increased price without your agreement. If an order cannot be fulfilled, we will notify you and refund amounts collected for the canceled portion.

U.S. sales, shipping, and pickup

We do not offer international sales or international shipping. Our online store serves the United States only. Website orders must be delivered to an eligible address within the United States or collected through an available in-store pickup option. Domestic delivery availability depends on the product and destination shown at checkout. We do not arrange delivery outside the United States.

Shipping availability depends on the product and destination. Items marked for in-store pickup are not offered for shipment through that listing. Wait for confirmation that your pickup order is ready before traveling to the store.

We will ship within the stated shipping time or, if no time is stated, within the period required by applicable law, generally 30 days for covered online merchandise orders. If we cannot meet the applicable shipping time, we will provide the delay notice, cancellation choice, and refund required by law. Carrier delivery estimates are separate from the date an order leaves our location.

Provide an accurate shipping address and contact information. Contact us promptly about a missing, damaged, or incorrect delivery so we can review the order and coordinate any necessary carrier or product claim.

Safe use and third-party services

Use products according to manufacturer instructions and applicable law. Do not operate video displays or other equipment in a way that unlawfully distracts the driver. Professional installation may be appropriate for your equipment and vehicle.

Financing, lease-to-own programs, and linked third-party websites have their own eligibility requirements, terms, and privacy policies. A link is not a promise of approval or an amendment to those providers’ agreements.

Website use and responsibility

Use the website lawfully, provide accurate order information, and protect your account access. Do not attempt to interfere with the website, access other customers’ information, or submit fraudulent orders. Website content and product images belong to Auto Sound Systems Inc. or their respective owners and may not be reused commercially without permission.

We cannot guarantee uninterrupted website access or that every description is free from error. Contact us about any material discrepancy before ordering or installing a product. These terms do not exclude liability for fraud, willful misconduct, gross negligence, personal injury, or any other liability that cannot lawfully be excluded. They do not reduce a customer’s nonwaivable rights.

Applicable law and changes

New York law governs these terms to the extent permitted by law, without removing mandatory consumer protections that apply in your jurisdiction. Contact us first if you have an order concern so we can try to resolve it. These terms do not require arbitration or waive access to a court.

We may update these terms for future purchases. The terms presented when you purchase govern that purchase unless you agree otherwise or applicable law requires a change. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Contact and privacy

Auto Sound Systems Inc.
690 East Main Street
Rochester, NY 14605
Phone: 585-325-5060
Email: autosoundsystemsinc@gmail.com

For information about customer and website data, see our Privacy Policy.